Shipping & returns
Last updated: [date]
Shipping charges
A flat shipping charge of ₹50 applies to each order.
Where we deliver
We deliver to [your delivery area, e.g. all of India / Telangana only].
When your order ships
- We start your order once your UPI payment is confirmed.
- Ready items usually ship within [number] working days.
- Personalised items are made after payment and usually ship within [number] working days.
- When your order ships, we share the courier name and tracking number.
Returns and replacements
- Personalised items are made just for you, so [can / cannot] be returned unless they arrive damaged or wrong.
- Other items can be returned within [number] days if unused and in original packaging. [Who pays return shipping?]
- Perfumes and attars: [your policy for opened bottles].
- Damaged or wrong item? Message us on WhatsApp within [number] hours of delivery, with a photo.
Refunds
Approved refunds are sent back to your UPI account within [number] working days.